Challenge
Impacts of Covid
COVID has fundamentally changed how companies work. Single locations, fixed office space with dedicated desks no longer support a future workforce that demand more flexibility in where, when, and how they work.
Ongoing Requests by Members
Members have historically requested various office upgrades to enhance their employees’ work modes. These requests range from swaps of finishes, ergonomic accessories, and most commonly the removal of desks to more collaborative furniture within their offices.
“Can I swap desks in my office with more collaborative furniture?”
The footprint of 12 desks can be swapped for a collaborative lounge setting within a member’s office.
“Can I add privacy vinyl to the storefront?”
Members often have a request for additional privacy.
Approach
By merging the understanding of the impacts of Covid on the workplace with our members’ needs to enhance and increase flexibility in their offices, we established the goal of a space enhancement catalog, including upgraded finishes, ergonomic accessories, and pre-curated furniture bundles.
Identified the most frequent requests made by members
Compiled furniture request into bundles
We created a system of delivering furniture as bundles, which align to our existing space types and are modular replacements for desks. In addition, these bundles void the member of having to assemble and size the furniture on their own.
Pre-curated bundles
We partnered with WeWork’s preferred vendors to curate quick ship solutions at various price points. In addition to the requirement for quick ship, each furniture component needed to be reviewed against our space type standards and our performance criteria.
Partnered with a third party installer
Requests categorized outside of furniture, such as finishes, IT upgrades, and ergonomic accessories will be implemented by a third party installer in coordination with our onsite community teams.
Product Solution: Add-ons Menu
We’ve created an Add-ons Menu, a catalog and delivery system allowing members to enhance their existing offices via an online shopping experience. We also solved for the members’ request to either rent or own these bundles.
Option to own
Within a member’s account central, they can now shop for space enhancements. Each requests automates a ticket to our installation partner and the community team for onsite logistics.
Option to rent
From within account central, a member is routed to our partner’s portal to shop for pre-curated bundles.
Add-on Menu Showroom in Williamsburg, Brooklyn
